I had been a passenger on yor flight AA2016 outside of Phil. airport on four/nine/sixteen and return flight AA1755 out of Atl. airport back again to Phila. on four/10. My ticket was for an aisle seat with wheelchair help as a result of my handicap. On the flight away from Phila., I had an aisle seat. The younger Woman occupying the window seat was so large she couldn’t fasten her seatbelt. She immediately fell asleep and began snoring loudly which ongoing for the entire flight. Around the flight again, I had my boarding move was for an everyday seat. I tried to change seats with the kiosk , because it indicated there have been supplemental seats in the key cabin area without accomplishment. My son and daughter-in-law had been denied gate passes to help me get all the way down to the plane as well as ticket agent was really unpleasant. I made an effort to enhance with the boarding desk, then younger gentleman indicated my ticketwas for handicap in his Computer system, he said the cabin seats ended up available and tried to upgrade me but without the need of accomplishment. After i bought back into Phila., I waited Nearly forty minutes to acquire through the airplane to baggage. This was essentially the most humiliating and demeaning encounter I've ever experienced. In the event the wheelchair at last arrived, the lady commenced complaining about being forced to push me. She couldn’t receive the wheelchair up the elevation.
No gate supervisor on scene. Still not telling the group for the gate a matter. When. I questioned was advised the flight experienced boarded although not taken off. But no explanation as to why. It’s not a weather detail as well as the flight has become recreated.
Ticket #2836 Dallas, Tx to Lawton, Okay March 20th did NOT join from Raleigh, NC flight 168….was above booked and flight did not make it to Dallas for connecting flight. They stated they didn't Use a resort for me in Dallas, I had been stuck at airport til morning of 3/21/sixteen…this brought about me to pass up every day of work & it absolutely was essentially the most depressing night time of my life…they gave me a meals vocher for $12 for supper which I'd to add money far too, to eat!
I'm stuck in LA, simply because my AA FLIGHT 1927 on February 3rd was cancelled! I am quite dissatisfied!!! I wasn't supplied a definitive response as to why my flight was cancelled.
I'm 1,000,000 member and generally enjoy touring on AA,but U.S. Air is no good. The staff may be very impolite
I'm emailing this remark for you to make sure that AA could possibly improved have the capacity to stimulate team to be much more courteous when matters go Erroneous.Customer service might make such a variance for those utilizing your service.
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On December 25, My a few sons And that i experienced a flight from Cleveland to Phoenix that was to leave at seven:fifty using a stop in Charlotte NC. At about 3 or four pm around the day of our departure, American Airlines delayed our flight which might make us miss our relationship in Charlotte which had no other flights out to Phoenix that day OR the following! And why the delay? No rationalization. So with none help from an AA agent..(Practically as if it absolutely was our fault) we uncovered A further flight by Dallas…which left in one hour and also a 50 %. We designed it to your airport but with Yet one more impolite AA consultant, (I recognized it was chaotic with the vacations and all) I was assured which i could get my bag in Dallas considering the fact that we now experienced to spend the night there. I questioned him about the tag that appeared like it absolutely was checked to Phoenix and he reported curtly, you’ll just pick it up in Dallas and recheck it each morning. Nicely the bag did not make it around the conveyer in Dallas. After i questioned A further agent over it, he claimed it absolutely was in a large room and it absolutely was likely out after we remaining in the morning. I told him I desired it for my lodge continue to be, and he advised me it will just take four hrs to have it. Alright…nevermind…I’ll be back right here in four hrs!!! So I remaining to the Dallas lodge without my luggage.. Acquired on our flight the next early morning and took off by the due date.
3) May well five at HPN we experienced to seek out chair…girl attendant could not drive passenger up ramp onto airplane, so he walked…..When we arrived at ORD we experienced to find chair at Yet another gate….
I had some exceptionally constructive information to provide them with to avoid this Later on, but was unable to determine connection with them.
I am at present on the flight from JFK to LAX on American Airways (flight 0019) and was Really discouraged that I Just about missed the flight because of terribly Extended strains to acquire via security. For my eleven:00 fight, I arrived within the airport at nine:45 — delighted to acquire loads of the perfect time to get to my gate, or so I thought; I scarcely made it within the flight and I used to be the final one while in the door without the perfect time to get drinking water or make use of the restroom.
My husband and I had flight reservations for these days (March fifteen, 2014) and after a regimen coronary heart scan on Wednesday of this week, he was diagnosed using a extreme coronary heart issue. On Friday, March fourteen, 2014 he had to possess a coronary heart catherization and it was unachievable for us to go on our holiday. I known as American Airlines Shopper Service and was nicely explained to “tough luckâ€.
My concern was a bag which was overweight. A single why not find out more lady held expressing I could only choose fifty lbs, regardless if I explained to her I used to be satisfied to pay overage expenses. This other lady was not much too helpful. Even so, Nina Kong went actually out of her solution to help me… calling for information, seeking issues up…she even helped me go the bag to a safe location although I went as a result of it to discover if I could rearrange and pull some excess weight out.
scheduling reference MKFCFC I am addressing this letter for you to specific my dissatisfaction about your services with regards to the flights referred to higher than.